Terms & Conditions

1. Introduction

Welcome to eg999, an online gaming and betting platform designed for players in Bangladesh. These Terms & Conditions govern all aspects of your use of the eg999 website, mobile applications, and related services. The terms "we", "us", and "our" refer to eg999 and its operating entity. The terms "you", "your", and "player" refer to any individual who accesses, registers on, or uses the eg999 platform.

By accessing eg999, you confirm that you are acting on your own behalf and not on behalf of a third party, and that you are participating in games and placing bets purely for entertainment purposes. eg999 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any update constitutes acceptance of the revised terms.

If you do not agree with any part of these terms, you must immediately discontinue use of the eg999 platform. Accessing the platform after any amendment signifies your acceptance of the modified terms without reservation.

2. Eligibility Requirements

Access to eg999 is restricted to individuals who meet all of the following criteria. eg999 takes eligibility compliance seriously and may request documentation to verify any of the conditions below at any time.

• You must be at least 21 years of age (21+ only). Minors are strictly prohibited from accessing or using this platform.
• You must be a resident of, or physically located in, a jurisdiction where online gaming and betting is not prohibited by local law.
• You must register only one account per person. Duplicate accounts will be closed and balances may be forfeited.
• You must not be an employee, contractor, agent, or family member of an employee of eg999 or any of its affiliated companies.
• You must provide accurate, truthful, and complete personal information during registration and at all subsequent times.

3. Account Registration & Security

To use the betting and gaming features of eg999, you must create a registered account. During registration, you will be asked to provide your full name, date of birth, contact number, and a valid email address. All information must be accurate and kept up to date. eg999 reserves the right to suspend or close accounts found to contain false or misleading information.

You are solely responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with any third party. eg999 will never ask you for your password via email, chat, or telephone. Any activity conducted through your account — whether authorised by you or not — is your responsibility unless you have promptly notified us of any unauthorised access.

eg999 employs SSL encryption and industry-standard security measures to protect your account and personal data. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected].

4. Deposits & Withdrawals

eg999 supports a range of payment methods convenient for Bangladeshi players. You must only use payment accounts that are registered in your own name. Payments made from accounts belonging to third parties will be reversed, and the associated account may be suspended pending investigation. The following payment methods are currently supported:

• bKash, Nagad, Rocket, and Upay mobile banking transfers
• Dutch-Bangla Bank, City Bank, BRAC Bank, and other local bank transfers
• Visa and Mastercard (subject to availability and card-issuer policies)
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. Processing times vary by payment method.

eg999 reserves the right to request identity verification (KYC) documentation before processing any withdrawal. This may include a national identity card (NID), passport, or proof of payment method. Withdrawals will not be processed until verification is complete and satisfactory.

5. Bonuses & Promotions

eg999 offers various promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and BPL. All bonuses are subject to the specific terms stated at the time of the offer and to the general bonus rules outlined in this section.

Players must fulfil the applicable wagering requirement (rollover) before any bonus funds or associated winnings can be withdrawn. The standard wagering requirement is stated on each individual bonus offer page. Attempting to circumvent bonus conditions is considered a breach of these Terms & Conditions and may result in forfeiture of the bonus and associated winnings.

• Bonuses are non-transferable and may not be exchanged for cash unless explicitly stated otherwise.
• eg999 reserves the right to withdraw, alter, or cancel any promotion at any time without prior notice.
• Bonuses may only be claimed once per household, IP address, or device unless stated otherwise in the promotion.
• Abuse of bonus offers — including collusion, multiple account creation, or exploiting software errors — will result in immediate suspension of the account and forfeiture of all funds.

6. Prohibited Conduct

eg999 maintains a zero-tolerance policy toward any form of fraudulent, abusive, or disruptive behaviour on its platform. The following actions are strictly prohibited and constitute a material breach of these Terms & Conditions:

• Using automated software, bots, scripts, or any technology to gain an unfair advantage over other players or the platform.
• Opening or operating multiple accounts to exploit bonuses, circumvent deposit limits, or evade account restrictions.
• Engaging in match-fixing, collusion with other players, or any form of organised cheating in sporting events or casino games.
• Depositing, wagering, or withdrawing funds derived from illegal or criminal activities (money laundering).
• Using offensive, threatening, discriminatory, or harassing language toward eg999 staff or other players via any communication channel.

7. Intellectual Property

All content on the eg999 platform — including but not limited to logos, graphics, text, software, game interfaces, and audio-visual elements — is the exclusive intellectual property of eg999 or is used under licence from third-party content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on eg999 without prior written consent from eg999. Unauthorised use of eg999's intellectual property constitutes an infringement and may result in legal action.

8. Limitation of Liability

eg999 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, eg999 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. eg999 does not guarantee uninterrupted access to the platform, error-free operation, or that the platform will be free from viruses or other harmful components.

In no event shall eg999, its directors, employees, partners, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform — including lost profits, lost data, or loss of goodwill — even if eg999 has been advised of the possibility of such damages. eg999's total cumulative liability to you for any claim shall not exceed the total amount deposited by you in the 30-day period immediately preceding theclaim.

9. Privacy & Data Protection

eg999 is committed to protecting the privacy and personal data of all its players. The collection, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these terms, you also consent to the processing of your personal data as described in our Privacy Policy. We use industry-standard SSL encryption and secure data storage practices to safeguard your information at all times.

10. Amendments to Terms

eg999 reserves the right to amend, modify, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page. It is your responsibility to review these terms periodically. Your continued use of the eg999 platform following any posted changes constitutes your acceptance of those changes.

Where changes are significant, eg999 may also notify registered players via email or an in-platform notification. However, it remains your sole responsibility to stay informed about the current version of these terms. Ignorance of amended terms does not constitute grounds for exemption from their application.

11. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with applicable laws. Any disputes between you and eg999 that cannot be resolved through direct communication with our support team should be submitted in writing to [email protected]. eg999 will endeavour to resolve all disputes fairly and within a reasonable timeframe. Nothing in these terms affects your statutory rights as a consumer.

12. Responsible Gaming & Age Restriction

eg999 is committed to promoting responsible gaming. All players must be 21 years of age or older (21+ only). eg999 strictly prohibits access by minors and employs age verification procedures during the registration and KYC process. If you believe a minor has accessed the platform using your account, contact us immediately.

We encourage all players to gamble responsibly. Tools available on the eg999 platform include deposit limits, session time reminders, and self-exclusion options. If you feel that your gambling is becoming a problem, please visit our Responsible Gaming page or contact our support team for confidential assistance. For further help, please reach out to qualified support services in your area.

13. Account Suspension & Termination

eg999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, if it determines that: the player has breached any provision of these Terms & Conditions; the player has provided false or misleading registration information; the account has been used for fraudulent, illegal, or abusive activity; or continued operation of the account poses a risk to eg999 or other players.

You may close your account at any time by contacting our support team in writing. Upon account closure, any remaining real-money balance (after deduction of applicable bonus funds subject to wagering requirements) will be returned to you via your verified payment method, subject to standard identity verification checks. Bonus balances that have not met their rollover conditions will be forfeited upon closure.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please do not hesitate to reach out to our support team. We aim to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

[email protected]

Why Players Trust eg999