Privacy Policy

Last Updated: January 2026

Welcome to eg999. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy outlines what personal information eg999 collects from users in Bangladesh, how that information is used, and the measures taken to keep it safe. By accessing or using the eg999 platform, you agree to the terms described in this policy.

This policy applies to all users of eg999 services, including those accessing the platform via mobile browsers from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. Please read this document carefully. If you have any questions, our support team is available to assist you.

eg999 collects information in two primary ways: directly from you when you register, make transactions, or contact support; and automatically through your use of our platform. The types of data collected are limited to what is necessary to provide our services reliably and securely.

Personal Information Provided by You

When you create an account or use eg999 services, we may collect the following personal details:

• Full name, date of birth, and contact details (phone number or email address)
• Username and password (stored in encrypted form)
• Billing and payment information, including bKash, Nagad, Rocket, or Upay account references
• Identity verification documents submitted during KYC checks
• Any communications you send to eg999 customer support

Information Collected Automatically

When you use the eg999 platform, certain technical data is collected automatically to ensure smooth operation and security:

• IP address, device type, operating system, and browser information
• Session data including login timestamps, pages visited, and game activity
• Cookies and similar tracking technologies (see the Cookies section below)

eg999 uses the personal information collected solely for legitimate operational purposes. Specifically, your data may be used for:

• Creating and managing your eg999 account, including verifying your identity during registration
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods
• Providing personalized game recommendations, bonuses, and promotional offers relevant to your activity
• Delivering customer support and responding to inquiries or complaints you raise with our team
• Detecting and preventing fraudulent activity, unauthorized access, and responsible gaming violations
• Improving our platform's performance, usability, and range of services based on anonymized usage analytics

eg999 does not use your personal information for purposes beyond those stated above without first obtaining your explicit consent. We do not share your data with advertisers or third-party marketers.

eg999 treats your personal information with strict confidentiality. We do not sell, rent, or share your data with third parties for commercial purposes. However, there are limited circumstances under which your data may be disclosed:

Service Providers

We work with trusted third-party service providers who assist in operating the eg999 platform — for example, payment processors and technical infrastructure partners. These providers access your data only as required to perform their specific function and are contractually bound to keep it confidential.

Legal Requirements

eg999 may be required to disclose your personal information to comply with applicable laws, respond to legal proceedings, or cooperate with regulatory inquiries. In such cases, we disclose only the minimum information necessary and will notify you where permitted by law.

eg999 uses cookies and similar technologies to provide a smooth, personalized experience on the platform. A cookie is a small text file placed on your device when you visit our site. Cookies allow us to remember your preferences, keep you logged in securely, and understand how users navigate eg999.

We use the following categories of cookies on eg999:

• Essential cookies: required for core platform functions such as login sessions and secure transactions
• Functional cookies: used to remember your language preference and personalized settings
• Analytics cookies: help us understand how users interact with eg999 so we can improve performance and usability

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect your ability to use certain features of the eg999 platform, such as staying logged in or completing transactions securely.

eg999 retains your personal data for as long as your account remains active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by applicable law or for the resolution of disputes.

Transaction records and account activity logs may be retained for a longer period to comply with financial record-keeping obligations or to investigate disputes. In all cases, data that is no longer required for any purpose is securely deleted or anonymized.

eg999 respects your rights over your personal data. As a user of our platform, you have the following rights regarding the information we hold about you:

• Right of access: you may request a copy of the personal data eg999 holds about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information in your account
• Right to erasure: you may request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact the eg999 support team at the email address listed in the Contact Us section of this policy. We will respond to all valid requests within a reasonable timeframe.

eg999 employs a range of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These include SSL encryption on all data transmissions, secure password hashing, access controls that limit which staff can view sensitive user data, and regular security reviews of our platform infrastructure.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage all eg999 users to use a strong, unique password for their account, enable any available account security features, and never share their login credentials with anyone.

The eg999 platform may integrate with third-party payment processors (such as bKash, Nagad, Rocket, and Upay) and game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe). When you interact with these third-party services, their own privacy policies and data handling practices apply. eg999 is not responsible for the privacy practices of external service providers.

eg999 does not control third-party platforms and encourages you to review their privacy policies before providing personal information directly to them. Links to third-party services on the eg999 platform are provided for your convenience only and do not constitute an endorsement of those services.

eg999 is strictly an adults-only platform. Our services are not directed at, and are not intended to be used by, individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age.

eg999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this page. Where the changes are significant, we may also notify registered users via email or a platform notification.

Your continued use of the eg999 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eg999 handles your personal data, our support team is ready to help. We aim to respond to all privacy-related inquiries within 3 business days.

Email us at: [email protected]